Shopping Guide

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- Payment Method
All international order must be completed using PAYPAL.
*When paying, the merchant name may appear as Hamasashouten Co.ltd.
If you want delivery inside Japan,please use our Japanese site.

- Notice anout overseas Shipping in Covid-19 pandemic(as of December1,2020)-
We can’t open the website because the postal conditions have not got better yet.
Regarding Japan post, we often use EMS and Epacket, there are some countries where delivery is delayed or cannot be delivered, because the number of transport flights has decreased due to the influence of coronavivus.
They said that they could not say when it would recover.
It seems that the outlook is not clear for a while.

But searching the deliverly method instead of EMS and E packet ,we have found the way to deliver using DHL at competitive rates.
It costs more than EMS's, but it will deliver tea to you safty and firster.

we can take orders via email.
Please order is as follows.
1:Please order by Email.
　info@chanoha.info
2:We will reply the total cost including shipping fee.
3:If the shipping cost is OK with you, we will send INVOICE by PayPal.
　Our Paypal account is "HAMASASHOTEN co.ltd", thatis our head office.
4:After your payment, we ship your tea.

- Application time limit
After you order by email and you have not yet sent your payment,
your order will be cancelled after 30 days.

- Delivery period
All items are shipped within 5days of receiving your payment.
But Shipping to USA may take some time to apply for FDA.
If you order products that are out of stock, we will contact you by email.
Depending on your country, tariffs, import taxes or custom clearance fees
may be imposed on purchased items.These fees must be paid by receivers.
Import tax and customs clearance fee policies are different for each country,
therefore ask customs for details.

- Returns and exchanges
We only accept returns for defective products.