Cha-no-Ha

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Shopping Guide


- Payment Method
All international order must be completed using PAYPAL.
*When paying, the merchant name may appear as Hamasashouten Co.ltd.
If you want delivery inside Japan,please use our Japanese site.

- Overseas Shipping
International Shipping Services are available to major countries by EMS.
Click below link for details on EMS rates.
http://www.post.japanpost.jp/int/charge/list/ems_all_en.html
*The shipping charge in your cart is established by the weight of the goods
you buy and also includes a small packing fee.

- Application time limit
If you choose to pay by PAYPAL and have not yet sent your payment,
your order will automatically be cancelled after 30 days.

- Delivery period
All items are shipped within three days of receiving your order.
You will receive a notification of any delay or cancellation.
If you order products that are out of stock, we will contact you by email.
Items will be delivered within one week of shipping. There may be delays due to customs.
Depending on your country, tariffs, import taxes or custom clearance fees
may be imposed on purchased items.These fees must be paid by receivers.
Import tax and customs clearance fee policies are different for each country,
therefore ask customs for details.

- Returns and exchanges
We only accept returns for defective products.


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