Cha-no-Ha

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Shopping Guide


- Payment Method
All international order must be completed using PAYPAL.
*When paying, the merchant name may appear as Hamasashouten Co.ltd.
If you want delivery inside Japan,please use our Japanese site.

- Overseas Shipping
 We use two shipping methods.At the time of payment settlement, you can choose the shipping method.
 The shipping charge will be displayed. The shipping charge varies depending on the country.
 It will be displayed on the shopping cart.
 ・EMS(Express Mail Service - Japan post).
  Ship by Japan Post EMS(Express Mail Service) for customers living outside of Japan.
  This is the most secure and fastest international mail service for sending up to 30 kg
  simply and conveniently to over 120 countries and territories worldwide.
  In case of damage or loss, the actual damage cost will be compensated.
  Tracking service is available.・It takes about 3-11days to arrive.
  Please note that we cannot send your order to some countries such as France by EMS.
  In that case , your parcel is sent by EPACKET.
  *For further detail, visit https://www.post.japanpost.jp/int/ems/delivery/ems_search_en.html
 ・EPACKET(Express Mail Service - Japan post).
  Ship by Japan Post EPACKET(Express Mail Service) for customers living
  outside of Japan by air.
  Small items under 2Kg can be sent at lower cost than EMS(international Express Mail)
  or than registered small packets.
  Tracking service is available for some countries*. There is also a maximum 6000-yen
  insurance available.
  Size: 60cm long max. Length+Width+Thickness=90cm max.
  If your order exceeds the size, it must be sent by EMS.
  (In that case, we will bill additional shipping charge to you).
  it takes about 6-14days.
   *For further detail, visit
   https://www.post.japanpost.jp/int/ems/delivery/ems_search_en.html
   ※ The shipping charge in your cart is established by the weight of the goods
    you buy and also includes a small packing fee.
- Application time limit
If you choose to pay by PAYPAL and have not yet sent your payment,
your order will automatically be cancelled after 30 days.

- Delivery period
All items are shipped within three days of receiving your order.
You will receive a notification of any delay or cancellation.
If you order products that are out of stock, we will contact you by email.
Items will be delivered within one week of shipping. There may be delays due to customs.
Depending on your country, tariffs, import taxes or custom clearance fees
may be imposed on purchased items.These fees must be paid by receivers.
Import tax and customs clearance fee policies are different for each country,
therefore ask customs for details.

- Returns and exchanges
We only accept returns for defective products.


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